Welcome to PURESIP LLC. This refund policy explains the applicable conditions, procedures, and related responsibilities regarding returns and refunds for water bottle-related products purchased from this website. Please read the following carefully before placing your order to fully understand the policy.
Refund Policy:
We offer a 30-day refund policy from the date you receive the product. During this period, you can apply for a return or exchange, provided the product is unused, labels are intact, and the packaging is complete.
Return Conditions:
Products can only be returned if the following conditions are met:
The product must be returned within 30 days of purchase;
The product must be unused, and all labels and original packaging must be intact;
All accessories and instructions must be complete.
Products that do not meet the return conditions will not be refunded, and we reserve the right to refuse returns.
Return Process:
If you meet the return conditions, please follow these steps:
Contact Customer Service: Please contact our customer service team via email or phone to inform them of your return request. Please provide your order number and reason for return.
Obtain Return Authorization: We will provide you with a return authorization number. Please be sure to include this in your return package.
Prepare Return Package: Place the item in its original packaging and include your order confirmation and return authorization number.
Send Back Item: Send the package back to the following address: 3314 OXFORD DRIVE
ROWLETT, TX 75088.
Please keep the tracking information so we can confirm receipt of the return.
Exchange Policy:
If you need to exchange an item, please submit an application following the return process. After receiving the returned item, you can choose to exchange it for a different size or color of the same item. Exchange processing time is the same as refund processing time.
Refund Processing Time: Once we receive your returned item and confirm it is undamaged, the refund processing time is 5-10 business days. The refund will be processed through your original payment method.
If you have any questions about these refund terms, please contact PURESIP LLC. We will do our best to provide you with clear and reasonable explanations and support to help you complete the relevant process smoothly.
